Processing And Shipping

All orders are processed in the which they are received. Processing takes 2-3 business days for payment to clear. 

Raw hair extensions takes 5-10 business days to ship. Custom wigs take 15-25 business days as these are made by hand.

All orders placed over the weekend and/or holidays, will begin processing the following business day. 

Once your order is prepared for shipping, a detailed conformation of a tracking number will be sent via email or text.

By completing a purchase with Jelissa Nicole you are agreeing to this policy.


Due to Covid 19 there are absolutely no exchanges. If there is an issue with your custom wig please notifying us immediately so we can handle your concern. If you purchased a ready to ship wig, and you selected the wrong size Jelissa Nicole is not held responsible as it is your responsibility to provide proper measurements. Same rule apply if you order a custom wig and provide inaccurate measurements Jelissa Nicole is not responsible. If you would like to get unit remade to the correct sizing you will be responsible for an $85 service charge.( subject to change ) You have 7 days from the time to received your order to send back to Jelissa Nicole to get changes made. Send your exchanged item(s) including your first name, last name, phone number, and original receipt to: info@jelissanicole.com


Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all of what jelissa's owed.