Processing Time
All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

**Shipping Rates & Delivery Estimates**
Shipping charges for your order will be calculated and displayed at checkout.

**Estimated Delivery Time:**
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days

Please note that delivery times are only estimates and cannot be guaranteed. The actual delivery time depends on the shipping carrier and the destination.

Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active 24 hours.

Customs, Duties, and Taxes
Jelissa Nicole is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Jelissa Nicole is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside the United States.

Returns

Our return policy lasts 7 days from the date your item is received. If 7 days have passed since your item was delivered, we unfortunately cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We require a receipt or proof of purchase to complete your return. Please do not send your purchase back to us without receiving approval first.

Partial Refunds (if applicable) 
Partial refunds may be granted in certain situations:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Refunds (if applicable)**  
All sales are final. We do not offer refunds under any circumstances.

Exchanges (if applicable)**  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [info@jelissanicole.com](mailto:info@jelissanicole.com) and send your item to:  
Jelissa Nicole  
1307 Ridge Road, Suite 109  
Rockwall, Texas, 75087  
United States

Shipping

To return your product, please mail it to:  
Jelissa Nicole  
1307 Ridge Road, Suite 109  
Rockwall, TX 75087  
United States

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund (only in cases where a refund may apply), the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

Lost or Stolen Packages

We are not responsible for any lost or stolen packages. Refunds will not be issued for lost or stolen packages, and we will not replace your order. All packages come with tracking information that will be sent to the email address provided at purchase.

If you will not be available at the expected delivery date or time, please contact USPS to request that your package is held at the postal office.

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ZERO TOLERANCE CHARGEBACK POLICY

Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all of what Jelissa's owed.